Mobile Ticketing Assistance
Mobile Ticketing Assistance
Mobile tickets can easily be accessed through your online account by visiting cofcsports.com/signin.
To prepare for gameday, we recommend adding your ticket(s) to your mobile wallet. If there are time changes to the game, they will automatically be adjusted if the ticket is in your wallet. Also by adding your ticket(s) to your mobile wallet in advance, you can avoid slow or weak Wi-Fi or cellular signals at the arena.
Season Tickets will feature the ALL-IN-1 Pass which allows a season ticket holder to only download each seat once to their wallet instead of having to download tickets for each individual game. ALL-IN-1 Pass will automatically update overnight after each event to display the next event in your season ticket package. If you transfer or sell your tickets, the event will collapse in your wallet and the next event will display. All remaining events can be viewed and managed on your My Account page.
Mobile tickets can only be viewed through your mobile device, but you can still transfer or sell your ticket from a computer.
Click to view a Step by Step Guide with Photos
HOW TO DOWNLOAD MOBILE TICKETS FROM EMAIL
HOW TO DOWNLOAD MOBILE TICKETS FROM ACCOUNT
HOW TO TRANSFER TICKETS
HOW TO ACCEPT MOBILE TICKET TRANSFER
HOW TO SELL TICKETS ON SEATGEEK
Mobile/Digital Ticketing How-To for Season Ticket Holders
- Login to your account at cofcsports.com/signin to access your tickets.
- Once logged in, you can select an event and add it to your digital wallet. (Mobile tickets can only be viewed through your mobile device)
- Season Tickets will feature the ALL-IN-1 Pass which allows a season ticket holder to only download each seat once to their wallet instead of having to download tickets for each individual game. ALL-IN-1 Pass will automatically update overnight after each event to display the next event in your season ticket package. If you transfer or sell your tickets, the event will collapse in your wallet and the next event will display. All remaining events can be viewed and managed on your My Account page.
- Before you arrive at the game, DOWNLOAD AND SAVE YOUR MOBILE TICKETS TO YOUR APPLE (Apple Wallet) OR ANDROID (Google Pay) DEVICE.
- Present your digital/mobile ticket and scan it at the gate.
Individual Home Game Tickets (If available)
- Login to your account at cofcsports.com/signin to access your tickets.
- Once logged in, you can select your event and add your ticket(s) to your digital wallet. (Mobile tickets can only be viewed through your mobile device)
- Present your digital ticket at the gate for admittance.
Transfer Tickets
- Login to your account at cofcsports.com/signin and go to the “My Account” page.
- Select Transfer Tickets
- Select the game and seats you wish to transfer tickets for.
- Transfer via SMS text messaging or through email.
- Recipients will receive a link that allows them to accept the tickets and download them to their Apple Wallet or Google Pay app.
- To accept the transfer, your guest will need to sign in (if they have an account already) or create an account. Once logged in, the transfer will be complete and your guests will have the ticket(s) on your account.
Digital/Mobile Ticketing Frequently Asked Questions
Q: Why use digital tickets?
A: This allows for contactless entry, the most sanitary way to receive your tickets. It prevents your tickets from ever getting lost in the mail and if you use mobile delivery you don’t need to print your tickets. Simply present your tickets on your smartphone from the Apple Wallet or Google Pay app. Always download to your app prior to arriving to the game so you don’t have to worry about Wi-Fi access.
Q: Why have I not received my tickets yet?
A: If you believe you should've received your digital tickets by now, but have not, please follow the below steps to make sure they haven't been delivered:
- Make sure you have used the correct email address.
- Check your junk or spam mail folder.
- Add our email address, tickets@cofc.edu, to your list of trusted email addresses.
- Allow at least 1 hour after your purchase for your email to arrive.
Q: Who do I contact if I still need assistance?
A: The Charleston Athletics Ticket Office is open Monday through Friday from 10:00 a.m. - 4:00 p.m. by phone at (843) 953-2632. You can also email us at athleticstickets@cofc.edu for further assistance.
Q: Why did I receive two emails?
A: After your ticket purchase you will receive two separate emails. The first will be your confirmation email, laying out the details of your purchase. The second will contain your digital tickets for you to either Print-At-Home or download to your Apple Wallet or (Android) Google Pay mobile device.
Q: Can I print my Mobile tickets?
A: No. Mobile tickets are not meant to be printed, and it is likely that a printed Mobile ticket will not scan at the gate. If this is the case, you will be sent to the box office for assistance.
Q: What if my phone is not able to save mobile tickets?
A: While any smartphone that can browse the internet can load a mobile ticket, you will still have the option to select Print-At-Home tickets that do not need to be saved to your phone.
Q: Can I transfer a Mobile ticket from my phone's wallet instead of transferring through CofCSports.com/Tickets
A: No, tickets can only be transferred through your online account. This will ensure that we are able to assist and provide the best game day experience for those using the tickets at our events.
